Shipping and Delivery Policy
Welcome to Nishana Couture! This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of products ordered through our website (nishanacouture.com). By placing an order, you agree to these terms.
1. Delivery Areas
- We currently deliver across India.
- International delivery may be available upon special request and subject to additional charges.
2. Delivery Timing
- For standard orders, delivery is typically completed within 10 days.
- For bulk or customized orders, delivery may take 15 to 25 days, depending on the order details.
- Standard delivery hours are between 9:00 AM and 9:00 PM.
- Customized order timelines will be communicated during the order confirmation process.
3. Delivery Charges
- Delivery fees may vary based on the order value, location, and size of the package.
- Any applicable delivery charges will be clearly displayed during the checkout process.
4. Order Processing
- Once your order is confirmed, you will receive a confirmation email or SMS with your order details and expected delivery timeframe.
- For customized orders, additional communication may be required to finalize design details.
5. Delivery Conditions
- Please ensure that accurate delivery details, including a complete address, contact number, and any specific instructions, are provided during checkout.
- If delivery cannot be completed due to incorrect or incomplete information, additional charges may apply for redelivery.
- Someone must be available at the delivery address to receive the order during the specified delivery window.
6. Product Quality and Inspection
- We ensure that all products are securely packed to maintain quality during transit.
- Upon receipt, please inspect your order and notify us immediately if there are any issues such as damage or missing items.
7. Delays and Issues
- While we strive to deliver within the stated timeframe, unforeseen circumstances such as weather, traffic, or other factors may cause delays.
- In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.
8. Special Instructions
- If you have specific delivery instructions (e.g., a preferred delivery time, access restrictions), please include them in the “Order Notes” section during checkout.
9. Returns and Refunds
- Due to the personalized nature of our products, we do not accept returns.
- If there is an issue with your order, such as incorrect items or a delivery error, please contact us within 24 hours of receiving the package for resolution.
10. Contact Us
For any questions or concerns regarding your delivery, please contact us:
- Email: nishana.couture@gmail.com
- Phone: +9188701 82166
- Address: 27, Paari Garden, 2nd St, North Malayambakkam, Poonamallee, Chennai, Tamil Nadu 600123